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Frequently Asked Questions
For specific questions not covered below, contact us at
(888) 373-4812
How do I download the Access2Care Mobile App?
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How do I register for the Access2Care Mobile App?
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How do I Login?
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How do I find out if I’m eligible for rides?
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How do I schedule a ride?
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What information do I need to schedule a ride?
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Can I schedule a ride for today?
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Can I schedule multiple recurring rides at the same time?
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How far in advance can I schedule a ride?
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Can I save my frequently used addresses?
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Can I cancel rides?
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Can I see where my driver is?
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How will I be notified when my driver is on their way?
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Can I see rides I have scheduled?
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How long will my driver wait if I’m not ready?
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What do I do if I want to know where my ride is?
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How do I Invite a Caregiver to schedule or see my rides?
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Why hasn't the invited Caregiver shown up on my list?
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How many Caregivers can I have?
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How do I become a Caregiver?
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What if I need a wheelchair lift or other special accommodations?
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Who can receive Rides?
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How do I pay for this?
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Can I see rides I have scheduled?
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Can I bring someone with me?
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Can a driver come in my house to help me?
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Do I need to supply my own child safety seats?
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How do I schedule my return ride or the ride to my next destination?
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